Are you running in all directions, yet you are getting nowhere? It feels like you have tried a million things without much progress and your hotel project is floundering. No matter if you personally own a hotel or operating one, you are, understandably, very concerned.
Key Hospitality is company specialised in hotel management, committed to offer you the resources you need and accomplish the hotel improvement that you were possibly not even envisaging. We are experienced at identifying and evaluating issues, understanding your goals, assessing your business concept, but most importantly, offering recommendations as to how to deal with obstacles you are facing. We will come up with customised solutions that are precisely adapted to the specific needs of your property.
We are experienced at identifying and evaluating issues, understanding your goals, assessing your business concept, but most importantly, offering recommendations as to how to deal with obstacles you are facing.
We will come up with customised solutions that are precisely adapted to the specific needs of your property.
MANAGEMENT ASSISTANCE
Some of the most troublesome issues which hurt hotel management relate to handling employee matters, service excellence, standards of quality, formulating rate strategies, choosing the correct distribution channels and achieving that much desired revenue increase.
We offer our expertise in defining ways for improvement and give you the tools to overcome problems.
COSTS OPTIMIZATION
Are the costs of running your hotel something you are puzzled about because that bottom line numbers just do not seem right? For you, the overstretched owner or operator struggling to control the costs, increase profitability and secure future growth, help is closer at hand than you think.
We will provide you with resources in regards to managing costs in the most productive way, in line with the objectives and goals of your business with the final outcome - added efficiency and profitability of your project.
COHERENT PLANNING
In today’s often disbalanced economical and political world, having a clear vision and adhering to made plans is more than a difficult task. Many business question the position they are in and without a clear vision what is ahead.
We commit to support you in identifying the objectives of your project, finding opportunities and setting strategies aimed at achieving them and laying the path towards your hotel success.
ADVANCE YOUR COMPETITIVENESS
If the grass is visibly greener in someone else’s garden, than it is time to rethink the way we look after our own loan! Any hotel could find itself lagging behind the competitors in one or many aspects, for various reasons. Even if you think you could never catch up with the best, as long you accept the fact and act immediately by engaging us to lead you – you are bound for a success.
We will guide you in assessing your strengths, weakness, opportunities and threats and draw a strategy how to turn your hotel into a way more competitive, profitable and attractive venture for the guests and clients alike.
Training and Development
We understand how delicate is to manage diversified workforce and therefore we provide extensive result-oriented resolutions to:
- Boost levels of service
- Reinforce cultural transformation
- Establish positive work atmosphere
- Organise and conduct employee surveys
- Create plans, deliver training and professional development
- Support management through reorganisation or rebranding processes
Operating Procedures
Standard operating procedures (SOP) have a definition as a set of step-by-step instructions compiled by an organization to help workers carry out routine operations and aimed at achieving efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. They are a blueprint of hotels’ work.
Our team will therefore help you and:
- Provide guidance on departmental work organization
- Produce customised workflows tailored to your hotel
- Define ways to correct hotel interdepartmental communication
- Enhance service quality and customer satisfaction (including setting up Guest Surveys and performing Hotel Quality Assurance audit or Mystery shopping)
Sales, Marketing and Revenue Management
As a hotelier, particularly as an owner or operator, most likely the worst nightmare is having empty rooms, restaurants and facilities for which you have invested substantial amount of money and have no return on funds spent. There is no difference in which phase of developing your hotel project you have failed to recognise the need to have that so important Sales and Marketing plan or you may just had a not so great experience with those who were producing one and this situation came about as a result.
We come to relieve your stress and alleviate your worries because we specialise in hotel: Sales and Marketing, Pricing and Revenue Management and Digital Marketing.
What do we do:
1. Sales and Marketing – research, strategic positioning, direct sales, advertising, promotion, PR, e-commerce and distribution
2. Revenue Management - set competitive positioning, establish hotel pricing, maximize revenue, forecast future demand and facilitate revenue management training
3. Digital Marketing – set social media marketing plan, teach how to take advantage of platforms that target your market group and show how to build a presence on channels where your audience will notice your hotel
Fittings, Furniture & Equipment (FF&E)
The final phase of a hotel creation project is the action plan execution. At this stage, we will mediate and represent your interests with third parties (architects, designers, suppliers, etc.), using our in-depth knowledge of the sector and years of experience in the interest of achieving the best results for your project.
Upon completion, your hotel will embark on the journey to the success.
Preparing your hotel for classification (categorisation)
It is our responsibility to advise you on how to prepare your property in order to fulfil your wish according to a certain hotel category. Consequently, when prepared for obtaining the desired category, we are all the way with you to provide professional assistance in the process of categorization by the competent authority.
Controlling and performance check
As our mutual goal is for you to stay on the right track, we perform periodic reviews to gauge the business performance, analyse results achieved and, if necessary, redefine the steps that need to be taken in order to heighten the quality of service and guest satisfaction, as well as financial performance.
